team psychological safety adaptive leadership

How Uncertainty and Conflict Lead to Innovation and Creativity

Did you know that teams rated as the “best” make more mistakes (not fewer) than others? How come? Because the better teams that make more mistakes DISCUSS them. When they do this, they can work together to reduce them. In short, these “better” teams operate in an environment of “psychological safety”.

According to Harvard Business School professor and researcher, Amy Edmondson, psychological safety is the “belief that you will not be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes.”

In contrast to a work environment the emphasizes only accountability to produce results, an environment of psychological safety is one that:

• Appreciates diverse perspectives and encourages disagreement instead of assuming there is one correct perspective or answer.
• Allows team members to admit what is unknown, uncomfortable, or uncertain. It is not a trendy “safe space” designed to shelter team members from things they don’t agree with.
• Focuses on experimentation to find ways to address current challenge. To this end, it encourages appropriate risk and allows mistakes.
• Approaches challenges as a system instead of looking for one thing or individual to blame.
• Allows for imperfection and encourages acknowledging personal fallibility and flaws without encouraging unproductive, dysfunctional behavior.

Through her research, Edmondson identified 3 leadership behaviors that help create psychological safety:

1. A Learning Framework.

Work is framed as a learning problem; not an execution problem.  This is accomplished, in part, by acknowledging uncertainty and interdependence. In this way, the team knows it’s OK to encounter fits, starts, detours, and failure before it arrives at an end result.

2. Lean in to Vulnerability and Flaws.

As a leader, when you acknowledge your own fallibility, you emphasize the need for all to speak up and add their perspectives. You can say things, like, “I’m curious to know how you see this.” or “What am I missing here?”

3. Model Curiosity.

Ask lots of questions to show the team how to speak up to get the information they need without being afraid to look less than competent.

For your part, creating psychological safety means that you as a leader must manage your emotions and reactivity. You might think you’re modeling curiosity to encourage participation in a discussion. However, if you get visibly upset at what your team’s input, you’ll undermine psychological safety.

In conclusion, when you create psychological safety with your team, you create an environment that taps into the human element of work instead of treating them as simple cogs in a machine. When coupled with high accountability for results, psychological safety helps you create a learning team that constantly adapts to challenges. In this way, your team has the best chance of expressing its full potential. And that leads to more innovation and creativity in your organization.

Learn more about Amy Edmondson’s research and how to create psychological safety in your organization with her book, The Fearless Organization: Creating Psychological Safety or her TedX Talk.

WANT TO USE THIS IN YOUR NEWSLETTER, BLOG OR WEBSITE? You can, as long as you include this information with it: Beth Strathman works with women in leadership who want to have more positive impact within their organizations, by gaining greater presence and composure, focus, and influence with their teams. Learn more at: firebrandconsultingllc.com.

head in the sand; appease

How to Know If You Are an Appeaser

An Appeaser is the opposite of the Micromanager I wrote about previously in How to Know If Your Are a Micromanager. True micromanagers get a bad rap and deservedly so. However, if you’re an Appeaser, your leadership style is just as ineffective and can cause low team morale.

The Appeaser’s Narrative

If you’re an Appeaser, you seek “peace” and stability over achieving desired results in a timely manner. Consequently, you often keep your “head in the sand”. The story you tell yourself is that it’s your job to make sure everyone gets along. Also, you don’t go looking for trouble. You like to believe that if you don’t see problems, they don’t exist. Thus, you stay out of things as much as possible and allow your team to monitor themselves. No news is good news, so if you don’t hear anything negative, you assume your team knows what to do and will get things done. Accordingly, you don’t check in or follow up on their progress.

Appeaser Behaviors

Appeaser will often:

  • Allow team members to operate on their own assumptions about their roles and responsibilities to remain under the belief that things are all right.
  • Rely almost completely on team’s ability to self-organize while setting few if any parameters.
  • Disregard being explicit about purpose, objectives, values, norms, or system parameters.
  • Avoid following up on progress for fear of walking into problems you don’t want to face.
  • Avoid conflict to avert negative reactions from others.
  • Resolve individual complaints to give the complainant what they want for the sake of peace in the moment, without considering implications of the decision to the team or larger group.
Results of Appeasement

As an Appeaser, other may see you as warm and kind; however, you may create more disruption than you think as you pursue your idea of peace because . . . .

  • Work is stymied and the team is less effective than it could be.
  • Team members are often stuck in “limbo” waiting for things to move forward before they can take their work to the next level.
  • Team members are put in the awkward spot of explaining to those outside the team why things aren’t moving forward or why issues aren’t addressed.
  • You undermine group cohesion by granting too many individual exceptions to standard policy and procedure.
Shifting from Appeaser to Leader

If you see yourself as an Appeaser, you can shift to a more balanced leadership approach by seeing yourself more like a Steward of the work. When you do this, you learn to place the work at the center of every decision you make instead of having “peace”. You will find yourself facilitating discussions to get everyone on the same page regarding purpose and norms. You’ll put conditions in place that allow for robust discussions to hash out topics that might have been too unnerving for you previously. In short, you will move from Appeaser to Leader.

 

WANT TO USE THIS IN YOUR NEWSLETTER, BLOG OR WEBSITE? You can, as long as you include this information with it: Beth Strathman works with women in leadership who want to have more positive impact within their organizations, by gaining greater composure, focus, and influence with their teams. Learn more at: firebrandconsultingllc.com.

workplace boundaries, appease

Better Workplace Boundaries: Saying “No” Strategically

You might be feeling overworked or overwhelmed because there doesn’t seem to be enough time for you to do what you want and must do. So many people want you to weigh in or work on something. So many tasks need to be accomplished now! You might feel torn in so many directions, or feel you’re not moving forward with the important or critical work.

It’s hard to hear, but chances are it’s mostly your own fault.

If this sounds like your experience, it’s very possible you established boundaries that serve everyone else instead of you. Consequently, your boundaries aren’t working for sanity or productivity (although they might be serving your ego identity and that will be another blog post for the future).

Why would you put yourself in the position of being pulled in too many directions for your own good? As a woman, there are biological and cultural forces that might be contributing.

Female Biology and Cultural Attitudes Encourage Women to Foster Relationships

Biologically, research using brain scans shows that female brain structure and function put a premium on bonding with others and building relationships. Additionally, the female hormone estrogen and the hormone oxytocin (usually higher in females), promote bonding with others. Moreover, many cultural norms expect women to be “warm”, accommodating, and passive.

While there’s nothing wrong with showing warmth, putting others first, and not always getting your own way, it’s not always required or even healthy for you to put your needs, wants, and priorities last. When your own attention and priorities slip to the bottom of the list on a regular basis, you’ll feel negative emotions, such as taken for granted, underappreciated, or overwhelmed. You can avoid these feelings by enforcing healthy boundaries that serve to honor your priorities while allowing you to be a team player who appropriately pitches in to assist others.

In order to do this, you’ll want to consciously and strategically choose when to say “no” to protect your own time, attention, and energy and when to work on others’ priorities for the good of your team or company.

If your plate is already full, here are some guidelines for when, to whom, and how to say “no”:

Who’s Asking?

Consider your experience and position. The more senior you are, the more leeway you have to “say no” to others with less experience or seniority, unless it will be good for your career in the company; gives you desired/important job skills; or will be personally gratifying.

As a general rule, you will honor requests from your boss or other senior leader. If that feeling of overwhelm creeps in, work with your boss to ensure you both agree how you will re-prioritize your other projects and tasks as necessary.

When Saying “No” Is Warranted.

Consider declining a request for your time, attention, and energy when the request does not come from your boss and when at least one of the following is true:

  • The work does not align or correspond with your current personal and work priorities.
  • You can’t accept the request without your other work priorities suffering;
  • The requested work does not offer you a significant opportunity for learning or career development; or

Another way to look at it is consider saying “yes” if the requested work fits in with your current priorities; you can take it on without putting your own work on hold; or the requested work is a great opportunity to learn or meet other people that will be great for your current position or your career trajectory in general.

How to Say “No” Without Appearing Uncaring or Selfish.

In general, it’s best to say “no” as little as possible and in line with your current time commitments and career aspirations. One suggestion is to indicate you’ll accept if certain conditions can be met. For example, you could say, “YES, I am happy to be a part of that project IF it will only take about an hour of my time each week.”

Other ways to say “no” include:

  • Indicate that the relationship is important by being gracious when “saying no”.
  • Take time to consider the request before declining. A fast, abrupt “no” can leave the other person believing you didn’t even listen to what they asked.
  • Be clear that you are saying “no”. Too much sugar-coating or hemming and hawing will bury your “no” and lead to misunderstandings.
    Show respect by declining requests in person if possible.
  • Don’t refuse a request just because it’s outside your comfort zone. Say “yes” if it won’t take away from your current focus and/or is related to your work priorities, learning, or career development.

You probably say “yes” to many requests to look like a team player when you really don’t need to. It’s okay to decline a request. However, when you do say “no”, it won’t always be easy. Keep in mind you are going against your biology and family or cultural norms. So, be smart about how you decline a request. Others will respect knowing where your boundaries are, and you’ll teach them over time when to ask.

WANT TO USE THIS  IN YOUR NEWSLETTER, BLOG OR WEBSITE? You can, as long as you include this information with it: Beth Strathman works with women in leadership who want to have more positive impact within their organizations, by gaining greater composure, focus, and influence with their teams. Learn more at: firebrandconsultingllc.com.

How to Know If You Are a Micromanager

micromanaging, adult assignmentWhen you lead other people, there is no shortage of learning opportunities. After all, humans are varied and complicated, and circumstances change constantly. Factor in into the mix your own strengths, vulnerabilities, and triggers, and things get really interesting. This is the reason many of my clients aren’t clear about how to follow up and follow through with direct reports without overstepping.

It’s true that a few employees will accuse even the best leaders of micromanaging, often as a way to avoid accountability for their lack of capability or ownership of the work. Sometimes, the leader’s gender influences how much or how little direction the employee is willing to accept. Additionally, the company culture influences the extent to which these complaints are taken seriously.

In general, however, true micromanaging goes beyond typical managerial follow up and follow through. The critical distinction is the MANNER in which you get your team to accomplish the work. This, in turn, hinges on how you see yourself – your IDENTITY.

Here are a few key differences in how you know whether or not you’re micromanaging.

Micromanaging

You’re more likely to “micromanage” others when you see yourself at the center of the issues that come your way. In other words, your identity is that of a “fixer”. You believe the spotlight is on you to perform using your technical expertise, capabilities, and performance. In other words, you overly focus on the tasks to be done as opposed to attending to the interpersonal elements involved.

When you see yourself at the center of the work as the fixer, you might focus too much on your technical competence and on your position to get things done. Thus, you may:

  • Believe your technical knowledge and capabilities are superior to that of your team and are what make others want to be led by you.
  • Portray yourself as “right”, “strong” and/or “in charge”, exhibiting your strengths and hiding your vulnerabilities.
  • Expect respect you based on primarily your position.
  • Make decisions and insist on employees’ work being done your way without their input, even in non-urgent or emergency situations.

This way of seeing yourself, may lead you to:

  • Focus on the technical aspects of the work rarely if ever refer to the reason for the work and its impact to the team, customer, community, or company.
  • “Hover” and often jump in to do the work yourself because “it’s faster if I do it” or “they won’t do it right”.
  • Ignore putting in place systems and shared understandings of how to work together, so your follow up may seem haphazard or unpredictable and taken personally as blame.
  • Take it personally and/or look for who is to blame when things go wrong.
  • Surround yourself with others who reinforce your view of yourself as the most competent.
Leading Without Micromanaging

In contrast, you’re more likely to lead without micromanaging when you take the focus off of yourself and put it on the challenge, issue, or opportunity. Thus, you identify yourself as a “facilitator”.

Even with competent technical skills, you know that the “soft skills” of understanding and engaging people is key to mobilizing their abilities. You rely less on your formal authority and relate to others using more informal influence instead. You are more likely to:

  • Honor your strengths and own your vulnerabilities without trying to hide either.
  • See yourself as a resource for your team and as a steward of ideas and talent.
  • Hold yourself and direct reports accountable for deviations from purpose, values, objectives, and systems.
  • Stay with conflict and dissension within your team to channel it into productive discussion.
  • Give credit and take the blame.

Because you keep the work at the center of everyone’s attention, you most likely:

  • Value talent and seek those who complement your capabilities and add to the team’s capabilities to do the work.
  • Focus on creating conditions that grow and harness team capabilities to accomplish the work.
  • Spend time clarifying roles and responsibilities to make sure your team knows who owns the various aspects of the work.
  • State the purpose and objectives for tasks and projects to focus your team on what’s important to guide the work.
  • Get input from your team on what’s working and what’s not working.
  • Set up formal, systematic ways to follow up and check in with each other to make sure the work is on track and to address unexpected obstacles and accountability, to get other support, or to celebrate successes.
  • Approach some aspects of the work experimentally, addressing calculated risks, mistakes, and failures as learning opportunities.

Determining your manner of leading with accountability and without micromanaging is a like learning to balance use of the gas and the brakes. It’s an art and a science to know when to follow up for accountability and when to let someone continue down a path to learn from a potential failure. It starts with how you see yourself in your leadership role: fixer or facilitator. As with the gas and brakes, with practice, you’ll get the feel for what it’s like to lead without micromanaging.

WANT TO USE THIS ARTICLE IN YOUR NEWSLETTER, BLOG OR WEBSITE? You can, as long as you include this information with it: Beth Strathman works with women in leadership who want to have more positive impact within their organizations, by gaining greater composure, focus, and influence with their teams. Learn more at: firebrandconsultingllc.com.

Re-Inspire and Engage Your Team with These Simple Tips

inspire engage teamIt’s easy to lose focus on the fact that your team’s work is part of a strategic plan to accomplish the company’s big picture vision and mission. You can get so caught up your own focus and tasks that you assume everyone else is automatically aware of how their work connects to the company vision and mission. Consequently, your team and its work becomes mundane, reactive and uninspired. This kind of atmosphere can lead to higher turnover and lower productivity and engagement.

This disconnect between vision/mission and daily work happens in part because you forget that leading others requires you to continually make the connection between their work and the company’s vision, purpose, and mission. Also, you might be making assumptions that others can read your mind and that they know why they’ve been asked to complete various tasks. People are not mind readers. This is why you must be transparent, explicit, and quite frankly, redundant. After all, it’s said that people don’t really “get” something until they’ve heard it 7 times.

When you don’t share the vision and overall outcome with your team for a project or individual assignment, you’ll likely experience less cooperation between team members because they will focus only on their piece. Your team doesn’t volunteer their perspectives or participate in problem solving because they can only see as far the tip of their current task — they don’t see the bigger picture or the final aspiration. When your team is this myopic, they can become defensive when mistakes happen and look for someone else to blame. After all, they did what they were assigned.

Daily work happens routinely and re-actively; direct reports are uninspired; and your team dreads meetings because they are boring. Even one-on-ones become simple updates with little discussion or input from your employees.

How To Use Vision to Re-Inspire and Engage Your Team

To inspire your team and to increase their engagement in their work, use these tips to re-connect daily work to the big picture vision and mission:

  1. Communicate the vision and mission regularly. At the start of a project, during meetings, or when processing through mistakes or failures, make a brief introductory statement to remind everyone involved why you’re working on what you’re working on and what overall end results you’re headed for. Embrace any chance you get to remind your team of the big picture for why your company exists.
  2. Connect the dots from general vision to daily work. When assigning work to your team, describe the general outcome desired and why this outcome impacts the world, your customers, the team, etc. Then describe how the team’s work is meant to contribute to moving the company in that direction. Doing this provides your opportunity to discuss which aspects of the work are critical along with the timing of the work to reach milestones.

WANT TO USE THIS ARTICLE IN YOUR NEWSLETTER, BLOG OR WEBSITE? You can, as long as you include this information with it: Beth Strathman works with women in leadership who want to have more positive impact within their organizations, by gaining greater composure, focus, and influence with their teams. Learn more at: firebrandconsultingllc.com.

By the Numbers – Capturing Lessons Learned

Much institutional knowledge in companies is lost through turnover and poor communication. Such institutional information is often critical to successful operations and execution of company goals. One way to preserve and share knowledge and expertise is to actively capture, store and share “lessons learned”. However, for most, it’s easier said than done.

This infographic compiles the numbers related to capturing, retaining, and sharing lessons learned:

lessons learned

 

 

How to Shift Your Leadership from Park to High Gear

shift leadership into high gearLeadership is the process of inspiring others to achieve what you have in mind. And it will be one of the most challenging things you set out to do. You may have found out soon enough that you can’t do everything to achieve your business goals alone. It may be even more surprising that your employees aren’t mind readers. Consequently, they often do things in ways you never anticipated . . . or not at all.

Like a finely-tuned machine, the component parts of your company must work together in a highly-coordinated and high-functioning manner. You can use the following touchstones to coordinate and maintain your “machine”, and you will shift your leadership from park to high gear:

1. Formulate and Convey Your Vision

Leaders create a compelling vision of the future to create mutual understanding and to enlist the enthusiasm of others to join in the bringing of that vision into reality. Create a detailed picture in your mind of where you want your company to look like in the foreseeable future. Then, share that vision, or at least relevant aspects of it, with employees in almost every interaction. This serves to describe the finish line you’re heading to and ties what employees are doing now to where the company is going.

2. Practice Humility

Truly powerful leaders know their capabilities and are comfortable in their own skin. Hold on to your confidence but set your ego aside and acknowledge that others have talents and capabilities that you don’t. Take yourself out of the center and out of the role of “doer” and see yourself as the conductor of a very capable orchestra.

3. Put Strengths in the Limelight

Great leaders know that strengths will move your goals forward, not weaknesses.That’s why it’s important to know which strengths you need in each position in your company, so you can hire employees who have them. Then harness and highlight those strengths through coordinated effort to move the needle on your company goals.

“A leader is best when people barely know he exists. Of a good leader, who talks little, when his work is done, his aim fulfilled, they will say, ‘We did this ourselves.'”  — Lao Tzu

4. Make Performance Discussions the Norm

Dynamic leaders know that high performance doesn’t happen if things are left to chug along on autopilot. It’s important to continually channel people’s focus and efforts on the right activities and to the standards required. Focus these discussions on key performance indicators and high-value activities for employees. Meeting regularly keeps you abreast of how they are doing. It also allows you to assist with removing obstacles and gives you an idea of training employees need. Additionally, you can more timely celebrate “wins” with each employee.

[bctt tweet=”Dynamic leaders know that high performance doesn’t happen if things are left to chug along on autopilot.” username=”@FirebrandCoach”]

5. Access the Wisdom of the Team

Leadership is about bringing employees together to access all available wisdom and using it to the company’s advantage. In small and large companies alike, employees depend on each other to get their work done. The beauty is that each has a different perspective and can see things the others can’t. Create regular opportunities for work groups or teams to come together to share what’s working and what’s not working. This will also allow them to provide advice and support to keep things moving forward in the right direction.

Your employees need your attention and guidance. Your leadership will shift into high gear when you learn that it’s less about you “doing” and more about you “allowing” others to do.

 

WANT TO USE THIS ARTICLE IN YOUR NEWSLETTER, BLOG OR WEBSITE? You can, as long as you include this information with it: Beth Strathman works with women in leadership who want to have more positive impact within their organizations by gaining greater focus, self-awareness, and influence with their teams. Learn more at: firebrandconsultingllc.com.

 

This post was inspired by a conversation with colleague, Clay Neves.

Clay Neves Personal Sales Dynamics - Sales Leadership

Clay Neves brings 35 years of sales management experience to solve your specific sales challenges, with several Inc.500/5000 awards for sales growth. He designed, implemented and managed successful campaigns for Fortune 500 companies like Pacific Bell, Sprint, AT&T, Citibank, Showtime, and others. He has worked with thousands of business owners throughout the United States and Canada to grow their businesses, through seminars, workshops, and one on one coaching. He served as Executive Director of the Murray Area Chamber of Commerce and was awarded the Book of Good Deeds Award from the Murray Exchange Club for his community service.

Clay lives in West Jordan with his wife JaNae. They have two children, Janessa and Jordan. He enjoys playing his guitar, singing, writing poetry, solving puzzles, history, reading, and hiking the many canyon trails along the Wasatch front. He’s an award winning competitive speaker.

Contact Clay at clay@personalsalesdynamics.com or at 801-792-7929 for a STAR (Standards/Training & Tools/Accountability/Rewards) worksheet.