team, collective, individual

Challenges of Forging Individuals Into a Team

How does a sense of team emerge where the whole is prioritized over the individual, especially in Western cultures where the emphasis is on the individual?

A team is a specific type of group where individuals come together to accomplish a shared purpose. In a team, the individual team members bring their unique talents and perspectives and work interdependently to achieve a unified outcome. This requires mutual responsibility, accountability, and support.

Move from a Focus on Individual Team Members to a Focus on the Team Purpose

With the complexity of today’s world, many companies are finding that individuals working by themselves but together with a common goal doesn’t rise to meet the demands of today’s complex and changing world. The creates an “every person for themselves” approach that falls short. Thus, the challenge for many companies today is to create true team where its “all for one and one for all”.

Forging individuals into a team requires the ability to create conditions where team members express their individual talents in service of the team, while keeping their focus on achieving the team’s purpose and serving the team’s stakeholders.

This is easier said than done because most people have been raised to focus on their own talents, needs, and goals. When this is the case, a focus on individuals is at the center of decision-making. Instead, this is where the team’s collective purpose, goals, and stakeholders should be. Consequently, the team can easily devolve back to being a group of individuals, each in pursuit of looking good individually.

As with most things in life, it’s a balancing act. A healthy team must strive for a balance between encouraging the individual team members to fully contribute while ensuring the shared team purpose drives the work.

Here are some things to monitor if you want to forge a collection of individuals into a high-performing or even transformative team:

Strive For Your Team’s Individual/Team Balance

A team leader along with the team must strive to create conditions where individual team members:

  • know which unique skills, knowledge, and abilities they contribute to the team.
  • are willing to reflect on their abilities and their limits to grow through the challenges of working with others.
  • have interesting and purposeful tasks to perform.
  • are willing to engage in productive conflict to find creative solutions with others.
  • are willing to ask for and offer help when needed without judgment.

Additionally, the team as a whole must:

  • agree upon a shared purpose, norms, goals/aspirations, and priorities.
  • recognize and appreciate individual contributions and encourage individual growth.
  • prioritize its work together with the stakeholders and shared purpose at the center.
  • take collective responsibility to improve as a team and to assist each team member in their individual development
  • engage in dialogue and productive conflict to find creative solutions
 Warning Signs That You’re Losing the Individual/Team Balance

To strike that individual/team balance, there are also things to avoid.  For example, signs that the focus is too much on individuals include:

  • individual opinions and preferences drive decision-making over what’s best for the team and its stakeholders.
  • the team allowing a louder or outspoken team member to dominate team discussions frequently.
  • the team allows individual preferences or behavior to derail group progress towards a shared goal.

Signs that the team might be stifling individual participation include:

  • group think sets in — team members don’t challenge interpretations or points of view out of habit or because they fear not being seen as “team players”.
  • a dogmatic or misguided group personality emerges that isolates the team and creates difficult interactions with others outside the team.
  • the team as a whole dismisses individual contributions (+ and -) that could lead to breakthroughs.

Building a great team is not easy. When you get full team member participation that serves the purpose of the team, it will be a thing of beauty.

 

WANT TO USE THIS IN YOUR NEWSLETTER, BLOG OR WEBSITE? You can, as long as you include this information with it: Beth Strathman works with executives and senior leaders to create team environments that optimize ownership, accountability, learning, and results. Learn more at firebrandconsultingllc.com.

 

team - put work at center

Build a Team of Self-Motivated Self-Starters with This Subtle Mindset Shift

Are you frustrated because you don’t think your team takes responsibility or is as accountable as they could be? Do you feel like you have to hold people’s hands too much? Do you believe all or some team members lack self-motivation?

You might be feeding into this problem.

You could be unwittingly creating a dynamic that subtly communicates to your team that they shouldn’t make a move without you. For example, if you have a more directive leadership style, you might consider yourself the “hub” to your team’s “spokes”. Effectively, you place yourself in the middle of almost every interaction and decision made on your team. In contrast, let’s assume your leadership style is more “hand’s off”. In this case, your team might be confused about their roles, accountabilities, and decision-making authority. With this confusion, they are more likely to hold back from taking appropriate action.

Assume you have the right people on your team. You can make a subtle mindset shift in how you envision your team, its focus, and way of operating to get things done. Instead start by taking yourself out of the center of that team. Stop seeing yourself as its “hub”. Instead, shift to envision yourself on the “rim” of the team “wheel” along with and your team.  Then, envision the team placing the “work” or current goal in the center. In other words, make the “work” the hub and focus for all action and decision-making instead of you.

When you and your team put the work in the center, you are no longer the “go-to” person . . . the action taker . . . the person team members need to appeal to for permission. Also, you won’t feel the need to be in every little loop.

Rather, you’ll begin to see each of your team members spot what they need to do to address an issue or to move a project forward to reach the goal. Your team will take the reins more readily and more often without feeling the need to rely on you to get the go-ahead.

This frees you up to take on the role as resource, guide, facilitator, and obstacle remover — a much more productive place for a team leader to be at any level in the organization.

If you don’t want to be the parent or the babysitter to your adult team, stop putting yourself in the center of the team. With this one small shift, you will lead your team towards greater self-direction, accountability, and responsibility.

You can view a short, related YouTube video on my channel here.

WANT TO USE THIS IN YOUR NEWSLETTER, BLOG OR WEBSITE? You can, as long as you include this information with it: Beth Strathman works with executives and senior leaders to create team environments that optimize team ownership, accountability, learning, and results. Take her 5-minute quiz on to find out how you’re doing at creating a high-performance team environment.

team environment, psychological safety

5 Ways to Back Off and Boost Team Results

Most likely, you were promoted to your first leadership position because you were good at performing the task work related to your job in your chosen field. It’s likely that once you landed a formal leadership position, you continued operating by using your expertise to exert influence or control over the task work of your team. After all, your expertise with the work is what got you promoted.

Don’t get me wrong. Your expertise is valuable. And there is value to understanding best practices. However, when leading a team, you don’t need to be so hands-on with the daily work to create a team that achieves outstanding results. You can decrease your stress AND boost team performance by being less directive and involved in how things get done. Instead, focus your time and energy on fostering a more productive team environment, individual team member development, and relationships with and between team members.

Here are 5 ways to back off and boost team results:

1. Get out of the hub.

This may sound odd to you. After all, how can you lead the team if you’re not in the loop? As the ultimate decision-maker, you do need to be aware of how the work progresses in general. But you don’t need to know every detail. All communication doesn’t need to flow through you. In fact, this contributes to any stress you experience.

Instead, relinquish acting as the hub of the team and put the work and its purpose at the center of everything your team does. When you do this, your team learns that all of their decisions are driven by what’s needed to further the work and achieve the purpose.

2. Keep the team focused on the bigger picture.

Many details will change throughout the course of an initiative, including tactics, timelines, and even goals and strategy. Trying to control the details can be exhausting.

Instead, keep your team focused on what really matters, the bigger picture. Take time to frame the bigger picture, which includes the purpose of the work, the impact it will have, the values that guide how the team operates. Focusing on the big picture opens up more possibilities for how to tackle the work. And maybe more importantly, being reminded of the big picture can re-focus the team on what’s important after setbacks and during disagreements.

3. Clear away obstacles and distractions.

Instead of directing all the action, give team members the space and responsibility to navigate the way forward as much as possible. By taking more of a back seat, you can spend your time enabling and protecting their progress. Shift your focus to insulating the team from distractions, removing obstacles, and troubleshooting.

4. Model a growth mindset.

Results do matter. And you’re more likely to achieve and even exceed the results you aspire to by adopting an attitude of curiosity and humility. Convey the idea that everyone and everything is a “work in progress”. Focus on “perfecting”, instead of on being “perfect” or achieving “perfection”.

In spite of your professional experience, back off from thinking you know best and stimulate the team’s curiosity. Instead of telling the team what to do and how it should be done, ask questions to tease out their thinking. Based on their thinking, encourage them to take appropriate risks to test assumptions, run experiments, and learn from mistakes that can inform subsequent actions.

5. Create Accountability.

When it’s ultimately your responsibility for the team’s results, it’s tempting to take the way they behave and perform personally. It can be tempting to be too focused on controlling individual team member conduct and performance.

Shift from seeing it as your responsibility to control team members to making team members responsible for their own conduct and performance. In this way, your efforts start with communicating parameters upfront, including team and/or company policies, procedures, behavioral norms, performance expectations, and other team-made agreements and commitments.

Thereafter, if someone runs afoul of an expectation, you simply address the infraction  with an appropriate response. One caveat is that if you avoid addressing known issues, you’ll send the wrong message and undermine future accountability with individuals as well as the entire team.

It may take a new set of skills for you to get the best out of others. Leading others is less about you controlling HOW your team performs tasks and is more about CREATING CONDITIONS that encourage them to be at their best. When they do THEIR best work, you have done YOUR best work.

WANT TO USE THIS IN YOUR NEWSLETTER, BLOG OR WEBSITE? You can, as long as you include this information with it: Beth Strathman works with senior leaders to create team environments that boost team performance. Learn more at firebrandconsultingllc.com

new growth

Stop Distractions By Going Back to Your Purpose

With all the distractions in today’s world, it’s easy for your focus to blur and boundaries around your time to erode. Devices, apps, and social media comprise the main technological distractions, with open offices and co-workers creating distractions as well. All told, it’s estimated that you are distracted from your work approximately 2 hours per day!

Additionally, you can create your own distractions. You might want to be (overly) helpful to others and be seen as a team player, so before you know it, you go out of your way and spend time on activities that are not about what is important to you/your team. It is also easy to distract yourself from the things you don’t want to do or don’t feel confident about doing. Moreover, simply the day-to-day busy-ness of life and work can pull you away from the important things to what’s urgent.

Go Back to Purpose

To re-orient yourself, go back to purpose. It seems odd that something as general as “purpose” can create more targeted focus. However, the reason you become unfocused is you lose sight of where you’re headed and the reason for all of your activity. And that reason your doing the work you’re doing comes from a larger purpose. Your personal purpose, the company’s purpose, or the purpose of an initiative can put things into perspective and allow you to re-dedicate yourself to focusing on what matters.

To that point, purpose is what you believe in. It’s “why” you do what you do. For example, at work, you might be leading a team to implement a piece of the company’s strategic plan. What’s the purpose of that plan – why is it important to the company and how does that “why” translate to the work done by your team?

Use Purpose to Re-Commit and Re-Focus Others

Simply re-stating the purpose is a great way to re-focus yourself and others. Even if your colleagues or direct reports disagree about the current work tasks, they will most likely agree on what the purpose is. Starting from this area of general agreement, you can then facilitate a meaningful discussion about what the most relevant daily and weekly activities should be. And this allows a re-alignment of focus. In general, go to the general ideals, like purpose, to re-align yourself and others when things get stuck or discombobulated.

Use Your Purpose to Focus Your Attention

Whether personal or work-related, check to see whether your time and energy is aligned to purpose. Look at how you spend your time over the course of a week (longer if you can). Can you see the connection between your purpose(s) and the activities you spend your time on and people you spend your time with? (Don’t expect that 100% of your time is tied to directly to purpose – you’re doing well if there’s a connection between a larger relevant purpose and at least 25% of your time.)

If it’s not evident what is important to you after examining how you spend your time and energy, it’s time to go back to your purpose and rededicate yourself to behaviors and activities that reflect it and further it. The next time you feel your focus waning or the boundaries around your time getting fuzzy, prioritize your weekly focus by aligning it with your purpose.

WANT TO USE THIS IN YOUR NEWSLETTER, BLOG OR WEBSITE? You can, as long as you include this information with it: Beth Strathman works with women in leadership who want to have more positive impact within their organizations, by gaining greater composure, focus, and influence with their teams. Learn more at: firebrandconsultingllc.com.

employee engagement

Forge a Common Purpose to Unite Factions

Pursuing real change in any system is a challenge. One of the main reasons for the challenge of change is the reality of factions within any group. Because each faction has its different perspectives and different and multiple purposes around any issue or challenge, it’s difficult to hold everyone together under one or even two common purposes. Even in organizations where all employees are (or should be) united under the entity’s purpose, each new initiative uncovers multiple purposes for the various factions or interests involved.

For example, in my years as a HR Director, it was common for the Payroll department and the HR department to be at odds. This might seem strange because both groups have the purpose of creating a great workplace by ensuring employee fairness (in pay and work environment). However, each function comes from a different vantage point regarding those same employees. In carrying out the purpose of fairness to employees, Payroll often emphasizes consistent and accurate processes that designed with little flexibility.

In contrast, HR’s purpose of ensuring fairness to employees often occurs during situations fraught with miscommunication and non-standard situations. For example, it was not uncommon to learn of an issue with an employee’s reported work hours after Payroll had finished processing pay for the period. HR sought to rectify the situation before (of even just after) the pay was sent to the bank. Payroll would be frustrated processing had already occurred. Even if there were processes in place to make adjustments due to errors, the adjustments usually occurred after payday.

You see, Payroll typically had an additional purpose of creating a SYSTEM for numerical accuracy and fairness; HR’s additional purpose were often about FLEXIBILITY to address non-standard situations or miscommunication that occurs with people. Neither was correct or wrong. Each function came from a different perspective while pursuing a similar overall purpose. It illustrates why it’s important to forge a common purpose among factions – groups with different interests and perspectives.

How to forge a common purpose with the different factions you work with in your organization:

  1. Clarify your own purpose(s). List up to 10 purposes that are important to you. (Purposes are your “why” for pursuing a course of action. They are deeply-held beliefs that inspire you.)
  2. If you don’t know, find out the “whys” for the other factions you’re working with. What beliefs and “whys” are driving them.
  3. Look for overlap of purposes among individuals/factions. Focus the overlap to reshape and reframe them, so others understand and resonate with them.
  4. Be prepared to let go of some your purposes – at least for now. Concentrate on common ones.
  5. Get “real” with your common purpose(s) by using them to create or modify a concrete plan with goals, objectives, milestones, and timelines.

Even in complex situations with many factions, you can forge common purpose and use that purpose to create a plan to move forward.

WANT TO USE THIS IN YOUR NEWSLETTER, BLOG OR WEBSITE? You can, as long as you include this information with it: Beth Strathman works with women in leadership who want to have more positive impact within their organizations, by gaining greater composure, focus, and influence with their teams. Learn more at: firebrandconsultingllc.com.

workplace boundaries, appease

Better Workplace Boundaries: Saying “No” Strategically

You might be feeling overworked or overwhelmed because there doesn’t seem to be enough time for you to do what you want and must do. So many people want you to weigh in or work on something. So many tasks need to be accomplished now! You might feel torn in so many directions, or feel you’re not moving forward with the important or critical work.

It’s hard to hear, but chances are it’s mostly your own fault.

If this sounds like your experience, it’s very possible you established boundaries that serve everyone else instead of you. Consequently, your boundaries aren’t working for sanity or productivity (although they might be serving your ego identity and that will be another blog post for the future).

Why would you put yourself in the position of being pulled in too many directions for your own good? As a woman, there are biological and cultural forces that might be contributing.

Female Biology and Cultural Attitudes Encourage Women to Foster Relationships

Biologically, research using brain scans shows that female brain structure and function put a premium on bonding with others and building relationships. Additionally, the female hormone estrogen and the hormone oxytocin (usually higher in females), promote bonding with others. Moreover, many cultural norms expect women to be “warm”, accommodating, and passive.

While there’s nothing wrong with showing warmth, putting others first, and not always getting your own way, it’s not always required or even healthy for you to put your needs, wants, and priorities last. When your own attention and priorities slip to the bottom of the list on a regular basis, you’ll feel negative emotions, such as taken for granted, underappreciated, or overwhelmed. You can avoid these feelings by enforcing healthy boundaries that serve to honor your priorities while allowing you to be a team player who appropriately pitches in to assist others.

In order to do this, you’ll want to consciously and strategically choose when to say “no” to protect your own time, attention, and energy and when to work on others’ priorities for the good of your team or company.

If your plate is already full, here are some guidelines for when, to whom, and how to say “no”:

Who’s Asking?

Consider your experience and position. The more senior you are, the more leeway you have to “say no” to others with less experience or seniority, unless it will be good for your career in the company; gives you desired/important job skills; or will be personally gratifying.

As a general rule, you will honor requests from your boss or other senior leader. If that feeling of overwhelm creeps in, work with your boss to ensure you both agree how you will re-prioritize your other projects and tasks as necessary.

When Saying “No” Is Warranted.

Consider declining a request for your time, attention, and energy when the request does not come from your boss and when at least one of the following is true:

  • The work does not align or correspond with your current personal and work priorities.
  • You can’t accept the request without your other work priorities suffering;
  • The requested work does not offer you a significant opportunity for learning or career development; or

Another way to look at it is consider saying “yes” if the requested work fits in with your current priorities; you can take it on without putting your own work on hold; or the requested work is a great opportunity to learn or meet other people that will be great for your current position or your career trajectory in general.

How to Say “No” Without Appearing Uncaring or Selfish.

In general, it’s best to say “no” as little as possible and in line with your current time commitments and career aspirations. One suggestion is to indicate you’ll accept if certain conditions can be met. For example, you could say, “YES, I am happy to be a part of that project IF it will only take about an hour of my time each week.”

Other ways to say “no” include:

  • Indicate that the relationship is important by being gracious when “saying no”.
  • Take time to consider the request before declining. A fast, abrupt “no” can leave the other person believing you didn’t even listen to what they asked.
  • Be clear that you are saying “no”. Too much sugar-coating or hemming and hawing will bury your “no” and lead to misunderstandings.
    Show respect by declining requests in person if possible.
  • Don’t refuse a request just because it’s outside your comfort zone. Say “yes” if it won’t take away from your current focus and/or is related to your work priorities, learning, or career development.

You probably say “yes” to many requests to look like a team player when you really don’t need to. It’s okay to decline a request. However, when you do say “no”, it won’t always be easy. Keep in mind you are going against your biology and family or cultural norms. So, be smart about how you decline a request. Others will respect knowing where your boundaries are, and you’ll teach them over time when to ask.

WANT TO USE THIS  IN YOUR NEWSLETTER, BLOG OR WEBSITE? You can, as long as you include this information with it: Beth Strathman works with women in leadership who want to have more positive impact within their organizations, by gaining greater composure, focus, and influence with their teams. Learn more at: firebrandconsultingllc.com.

4 Leadership Focal Points to Guide the Way

focus, clarityI haven’t met a leader yet whose day is not full of information, fast-paced action and distractions.  At any given moment, you are bombarded with input from multiple directions. To appear “in control” and competent, you feel you have no other choice than to react to the situation demanding you immediate attention.  Now!  Yet, when you reflect on your day, you don’t seem to have gotten anything done.   You are exhausted.  How can this be?

The problem is failing to focus on what’s important.

Here are four tips for keeping your leadership eyes focused in the right direction:

1. Focus on making a difference with your employees.

Employees admire leaders who have a positive impact on others.  It shows that you understand that you are not the center of the universe and that you are here to serve others.  So, maximize the impact of you have on others by shedding your Superman cape.  Instead of you taking responsibility to react and solve the problem or provide an answer, coach those around you to think through possible answers or responses to the issue.  It not only shows your employees that you care enough to take the time to include them in the solution, but it builds capacity in those around you and relieves you of shouldering all responsibility.

2. Focus on being credible.

According to Kouzes and Posner, the one characteristic employees look for in their leaders is credibility.  You don’t have to be perfect, but to build and keep credibility, you must demonstrate competence, meaning you can cogently converse about what’s going on in your organization and industry and deliver on what you say.  You must be forward-looking to help your organization adapt to changing market conditions.  You must be transparent and honest, so others will believe what you say over time. Finally, you must be inspiring, meaning that you can communicate to others how they are part of something bigger than themselves and can achieve great things.

3. Focus on a common vision.

Crafting a vision for your organization takes work.  The REAL work starts when you start making that vision a reality. Communicating the vision in ways others can relate to and support takes constant effort and stewardship.  Keeping the vision in focus for others is a daily task that leaders must do.  You must “walk the talk” and live the vision by being an example and use that vision to constantly frame the work done in your organization — everything from how a receptionist greets visitors to the principles used to make big decisions about products and services.

4. Focus on learning.

Be open to looking at things in new ways.  Be curious as you approach new technologies or even problems. Ask questions.  Always seek to improve yourself by getting feedback on how you’re doing.  And view the workplace as one, big scrimmage field where people can take chances, practice and fail, and learn from their mistakes.

So, at the end of the day, ask yourself:
• Did I make a positive difference with at least one employee today?
• Was I credible?
• Did I further our mission and vision?
• Did I learn something new today?

WANT TO USE THIS ARTICLE IN YOUR NEWSLETTER, BLOG OR WEBSITE? You can, as long as you include this information with it: Beth Strathman works with women in leadership who want to have more positive impact within their organizations, by gaining greater composure, focus, and influence with their teams. Learn more at: : http://www.bethstrathman.com.