Communicating effectively is probably the most common area where most leaders need to grow. In fact, a 2016 Harris poll found that 69% of managers surveyed said that they’re often uncomfortable communicating with employees. I wager that discomfort comes from not knowing how to connect with the other person in a way that both of you will leave the conversation on the same page and feeling respected and heard. First, however, you must become aware that you’re not taking responsibility in your interactions with others.
One simple (but not easy) technique to take responsibility and thereby improve your communication with others comes from the teachings of Dr. Marshall B. Rosenberg on Non-Violent Communication (NVC). Dr. Rosenberg’s teachings are based on consciously taking responsibility for yourself during any conversation. When you do this, you tune into your own observations, negative emotions, and underlying unmet needs that are shaping negative reactions you may have in a given situation. You can then make a request of the other person that will allow you to meet those needs. You will create connection and understanding by discerning and meeting your own needs and the needs of others.
Here are 5 signs that you might be shirking responsibility and inhibiting your ability to communicate effectively:
1. If I don’t get what I want from an interaction, I give up and blame the other person for not understanding.
2. If business results are poor, I look at what other’s did or failed to do to cause them.
3. Under pressure, I get reactive and express my first impulse or feeling regardless of how it will impact others.
4. When in a conflict with another, I don’t give in and wait for them to apologize first.
5. Even if others admit mistakes, I often hold a grudge and have a hard time working effectively with them in the future.
If even one of the above statements describes you, consider taking a hard look at your responsibility in that instance. Leadership requires you to look at yourself first and to shoulder the responsibility for everything that happens on your watch. Learning more effective communication techniques, like those taught in NVC, can help you do just that.
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This post was inspired by an interview with Julie Warr:
Julie Warr has a passion for compassion. Inspired after her attendance at the 2015 Parliament of Religions, followed by a serendipitous suggestion from her coach, Julie explored the teachings of Dr. Marshall B. Rosenberg, the founder of the Center for Non-Violent Communication. For Julie, “the heavens opened, angels sang, and my mind lit up”. She knew she had found what she was meant to do.
Although she still works full-time in the financial services industry, Julie continues to pursue what she considers her life’s work. She is in the process of forming a non-profit organization, with the intention of bringing NVC to Salt Lake City. Julie and I met at her office recently to talk about NVC and how it can be used in the workplace to create more satisfying, productive, and peaceful interactions. You can find out more about Julie’s endeavor,The Compassion Connection, on Facebook and Instagram. You can contact her at firstname.lastname@example.org.