When there is a difficult issue to address with someone, do you . . .
- talk to the person at the wrong time (like when you’re really angry)?
- avoid the conversation as long as possible — and maybe forever — because you’re worried the person will be upset that you brought it up?
- allow the conversation to go off track and become confusing and unfocused?
Whether you are a “hard-nose” or a “marshmallow” — you must address issues in a way that is respectful and forthright. And you must do it timely enough that any issues or misunderstandings are rectified before things get worse and potentially undermine team morale, productivity, and your expectations.